If you've integrated one or multiple sales channels with Sensaria CBH through Order Desk, you can also offer personalized products to your customers and have them fulfilled through Sensaria CBH.
Unlike with the rest of our direct integrations, there is no need to enable the Hold Items for Personalization option in the Sensaria CBH.
Once you have integrated with Order Desk and Gooten, you can create a rule that would tell Order Desk to send all the orders to Sensaria CBH and put them in the NeedsPersonalization status.
The rule that would control this action is set up in the following way:
- Rule Type: Order Rule
- Event: Order is Imported
The following details can then be submitted with each order as either checkout data or order metadata. To automate that step, you need to define the action after the order is imported.
- Actions: Set Order Metadata Value
- Field Name: needs_customization
- Field Value: 1
We suggest setting up an increased Pending time to give yourself time to personalize your product before being sent to production.
Once the order is in our system, you can customize it further. You can refer to this article for more detailed instructions on how to personalize your orders once they are in the Sensaria Co-branded Hub and push them to production.